In the Event of a Claim

Prompt claims reporting is critical to the process of bringing claims to a successful resolution. Members aware of any actual or potential claim must report it immediately. If a member receives a formal notice or statement of claim, the notice must be reported in writing to the insurer within 30 days.

Please refrain from making any written or oral statements to the claimant, unless the insurer or adjuster advises to do so. Please do not offer to compensate a patient as such action could interfere legally with the management of a claim. Should a member seek independent legal services for a potential claim, any fees associated with such services may not be recuperated under the policy limits unless notice has been provided to the insurer before such legal representation commences. If a member receives a formal notice or statement of a claim, the notice must be reported in writing to the insurer within 30 days.

Type of Claim

  • Professional Liability – Report to Maltmans at 1-800-699-0914
  • Cyber Liability – Report to BMS Group at 1-855-318-6038
  • Office Package Claim - Report to Aviva at 1-866-692-8482

Members Should

  • Depending on type of claim, immediately report to adjuster/broker as indicated above
  • Formally document the incident, including details of those involved
  • Submit any formal statement of claim to the adjuster or BMS Group
  • Report any regulatory investigations or notice of complaint within 30 days

Members Should Not

  • Speak with any third parties about the claim
  • Assume any legal fees before reporting a claim
  • Offer compensation to independently settle a claim
  • Amend or change any previous medical records once a statement of claim has been received

Contact

BMS Canada Risk Services Ltd. (BMS Group)
320 Catherine Street, Suite 21
Ottawa, ON K1R 5T5
Toll Free: 1-855-318-6038
Email: psy.insurance@bmsgroup.com